CHAPTER 11
Problems live inside ecosystems.
Nothing in the business breaks in isolation. The issue you're staring at is almost always the symptom of conditions you haven't yet named.
PROMPT ONE
When something breaks in your business, what's your first instinct — attack the broken thing, or step back to ask what conditions made it likely?
PROMPT TWO
What recurring symptom are you currently treating as a people problem that, on closer inspection, might actually be a system problem?
PROMPT THREE
Where in your business are heroics currently masking a broken system — and what would happen to the heroics if the system got rebuilt properly?
PROMPT FOUR
Who in your business is currently running themselves ragged keeping something working that, if you saw it clearly, would never need that level of effort?
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